The line between work-life and home-life, professional and personal, is in constant flux. As organizations search for excellence, re-invent, re-organize, upgrade, and update, the one-time rules on engagement get a bit squishy. Governing magazine—a freebie for bureaucrats like me—offered an insightful observation on “The Millennial in the Cubicle“, relevant to government, non-profit and for-profit enterprises:
According to a recent Pew Internet & American Life Project study, 70 percent of working Americans now use the Internet on the job. That means that increasingly both the public and the private sectors are having to figure out how to balance the rights and interests of employees and employers in an environment where opportunities to do too much electronic wandering are virtually limitless, and where lots of employees spend most of the day on computers and tapping away at cell phones and other communication devices for legitimate work purposes.
Are you reading this at work? One reason I’m working on this blog is to look at applications of social media for my “real work” in local development. Is this blog strictly “real work” then? Well, not stricktly. I may be trading time during the work day that I make up by coming in early and staying late or eating lunch at my desk like I am today. “Real Work” still needs to get done, but the timeline isn’t banker’s hours.
Complaints about overly restrictive use policies and Web blocking ought to be a wake-up call, say many in public-sector information technology and personnel management. Witt’s generation — the “millennials,” who have grown up texting, Twittering and YouTubing, and often doing all of those things simultaneously — are going to push hard for governments to open up on-the-job technology so that they can work the way they’ve become used to. “We’re going to be seeing a new generation of employees who say, ‘What do you mean I can’t look at my Facebook page while I’m at work?'” says Craig Paull, head of IT for Kent County, Michigan.
Devil’s Advocate: I got some good advice from a prof back in college. When you’re working for the government, don’t do anything you wouldn’t want in the headlines of the local newspaper. There was a big buzz for awhile on “running government like a business”. I like the idea, but the problem is the stockholders are everybody that pays taxes. The rules are a bit different on the public dime than in private business. I understand that.
However… public, private and non-profit organizations are all in business. They have (or should have) a mission, a vision, strategies and objectives if they want to succeed and provide a value in this world. If you’re gonna do a job, do it right.
Fundamentally, technology has helped create a layer of employees who view work in a whole new way, according to Lee Rainie, director of the Pew project. “It’s clear that the boundary between work and play is not as bright and distinct as it is for their parents,” says Rainie. “Nobody has done a systematic study, but as the digital generation enters the workforce, they will have different expectations about the work environment and using technology, and different norms about what they owe their boss versus what they owe their friends.”
Some of the conflicts are generational. Baby Boomers tend to think about work and life, paid-work and volunteer-work, differently than my Gen X peers. The Millenials coming after, who the heck knows what they’re thinking.
Change is, of course, the only constant. So you may as well embrace it. Learn to love Social Media. Adapt your work life to Twitter and Facebook. Adapt your home life so your Blackberry habit isn’t quite so annoying to spouse and children. Some people see these tools extending work into homelife. I don’t know about you, but I don’t only have ideas between 8am and 4:30pm. If I figure out a problem for a client at 8pm, I don’t want to wait until 8am to get down the details when I can access work remotely and take care of it then and there. At the same time, I may be pulling up Facebook at 9am to check on my kids instead of jockeying for PC time at home come 9pm. Tools are tools, for good or evil.
Get ‘er done, but with balance in all things.